Customer (lack of) service
My mate's daughter got married on Saturday and we stayed over at the hotel where it was being held. We had a great time, spoiled only by some of the staff and the rip-off price of the booze (A small glass of Merlot was £4-75p and a pint of lukewarm lager and a small bottle of Corona was £5-10p.)
A round was ordered at the bar and it came to £39. One of his guests then asked the girl serving behind the bar for some change for the cig machine in the hotel lobby.
She replied in a cavalier manner:" Oh I can't give you change. You have to buy something..."
They'd just spent £39 on a round!.
The guy flung a £20 note on the bar and snarled:"If that's the case give me a pint of lager".
She did - but didn't give him any pound coins in the change for the cig machine.
My mate went ballistic. He'd spent over four grand at the hotel on the wedding and now one of his friends couldn't get change for the fag machine. He turned purple and there was steam coming out of every orifice. He burst into the manager's office and gave him the biggest bollocking of his life. I think the manager was lucky to escape with his life.
There were two veggies at the wedding - me and Mrs Birdy. My mate told us to ring the hotel a a few weeks ago to order a vegetarian meal for the reception (which was costing an unbelievable £38 a head!).
The snotty bitch on the other end of the line trilled:"Oh you can't order your own meals. What if everybody wanted to do that? You'll have to have what the chef gives you."
I could hardly believe my ears.
The next day, my mate marched in there to sort it out in his own inimitable manner (which involved a severe tongue-lashing for the stupid bint). But what a palaver.
Like I say. The standard of customer service in the UK hotel industry and the attitude of those doing the serving leaves a lot to be desired.





